FAQ
Do I need to open inbound ports?
Section titled “Do I need to open inbound ports?”No. The connector only makes outbound HTTPS connections on port 443. See Network and firewall.
Can I run more than one connector?
Section titled “Can I run more than one connector?”Yes. Create one connector per network or region in the portal, each with its own enrollment token.
Does Acme change my data?
Section titled “Does Acme change my data?”No. The connector only reads from your data sources, using the read-only credentials you give it.
How does Window Wiper Insight know when a wiper will fail?
Section titled “How does Window Wiper Insight know when a wiper will fail?”Each wiper reports its usage, such as wipe cycles, run time and motor load. Acme compares this with wear patterns to estimate when the unit will fail. Predictions appear after about 14 days of data. See Window Wiper Insight.
Can I change my region later?
Section titled “Can I change my region later?”Not on your own. Contact support if you need to move regions.
I lost my enrollment token. What now?
Section titled “I lost my enrollment token. What now?”Tokens are shown once. Create a new connector in the portal and use the new token. You can then delete the old one.
How do I update the connector?
Section titled “How do I update the connector?”Pull the latest image and restart. See Update the connector.
Which sign-in methods are supported?
Section titled “Which sign-in methods are supported?”Email and password, SAML 2.0 and OpenID Connect. See Single sign-on.
Where do I get help?
Section titled “Where do I get help?”See Troubleshooting, or email support@acme-service.example.